Gorell windows installation instructions

If you do not have a valid reason, then if you have not paid what you owe old Gorell there is no warranty on any product made before February We have to hand these uncollected balances over to the receiver for collection after a certain period and may lose our ability to help you after that happens. We believe the best way to do this and be fair to everyone is to advance each loyal customer a credit on their purchases to cover pre February 14 warranties.

At the beginning of each quarter, we are going to advance you a credit, consistent with your individual warranty to sales ratio over the last five years, on purchases you made in the previous quarter.

You may use such credit to apply to pre February 14 warranty claims. The percentage used will be reviewed annually. The first credit will be issued to your account by no later than April 15, and will be based on your product purchases from January 1, through March 31, Please understand, this credit can only be used to apply to pre February 14 warranty charges and has no other monetary value.

Any unused credit will be rolled forward for future use against pre February 14 warranty claims and will never expire as long as you continue to be a loyal customer of Soft-Lite Gorell. In both 1 and 2 above you will continue to receive the service parts you have been accustomed to for Gorell products. If a part is no longer available we will supply an equal or better part up to and including a whole new window.

I must stress that we do not want loyal ongoing customers to get stuck with warranty claims and are trying to come up with the most fair and efficient way to achieve this.

We will also run an analysis to show you what your historical claims to sales have been to ensure the proposed system works for you. I thank you for your loyalty and ongoing commitment to Soft-Lite Gorell. We are thankful for every order you send us and are committed to giving you the best products and service in the industry.

Energy Star labeled window products provide superb insulation that creates a more comfortable home while reducing energy costs through better heating and cooling efficiencies. Gorell Windows are not only energy-efficient, but they also provide excellent safety and security features, greater comfort, and remarkable beauty. Their strong, premium-grade materials help keep out intruders while making them unbelievably easy to operate and clean. It is no wonder that the National Crime Prevention Council has partnered with the brand.

In addition, Gorell windows require practically no maintenance and will look as beautiful and work as well decades from now as the day they were installed in your home. Any home can benefit from these as Gorell custom-makes every vinyl replacement window to fit each opening perfectly so that it performs precisely as designed.

Casement And Awnings Available in the Series and the Series, which is one of their basement windows. Consumers have to fill out and return the warranty card within 45 days. The warranty is transferable but the warranty card must be filled out again to transfer the warranty to the new owner. Okna Gerkin Simonton. Have a question about your project? Email us - we've got answers to help you find a solid performing window and the best installation for your money!

We're at eight seal failures counting the three that were fixed under warranty. Nothing but problems with in-house Intercept glazing. I've re-glazed way too many of them. I feel bad for you Bayfeet, hope someone comes through and makes this right. My guess is when Soft-Lite acquired Gorell they had a distinct plan for taking the bad with the good. Perhaps, they had no idea of how many warranty claims dollar wise that they were going to have to honor?

It's not fair and not good business in my opinion. I really like the Soft-Lite products and I personally think that acquiring Gorell was a bad idea. It was a dated window that operated really nice, but was generally sold through very high-end overpriced dealers for the most part.

Gorell's homeowners paid premium pricing for Gorell's reputation and warranty. Re: Gorell 7 Post by masterext » Sat Jan 04, pm Intercept seems to be most often associated with seal failures.

As far as Gorell is concerned, i believe starting in they started out sourcing their IG units to a company in Ohio that i think soft lite uses as well.